Seamless Fulfilment, Unmatched Efficiency

FAQs

Frequently Asked Questions

Do you have any questions regarding storage facility?
Read our comprehensive FAQ and find the solutions you are looking for.

General FAQs

Do you provide ecommerce fulfilment to other parts of the world?

Yes, we can dispatch your items anywhere in the world.

How many orders can you place in a day?

We have a large team capable of handling as many orders as you need, as long as we have a signed contract and agreed upon SLAs.

What are the charges for postage?

We work with different postage companies, and the charges vary. You will receive postage rates when you request a quotation.

When can we start your ecommerce service?

Once we agree on rates and sign the agreement, we will begin working on your fulfilment needs.

Do you have a WMS System integrated with orders, postage, and inventory records?

Yes, our system can integrate with major marketplaces like Shopify, Amazon, Virtual stock, eBay, and others. You’ll have access to inventory and can place orders through our system.

Do you deal with returns?

Yes, we handle returns by inspecting items upon receipt and returning them to stock as needed.

Do you provide transportation to collect our goods?

Yes, we can collect your goods from anywhere in the UK.

How secure is your site?

Our site is fully secured with first-response call-to-police, patrolling security, and CCTV cameras inside and outside the building.

Do you have building or liability insurance in place?

Yes, we have fully covered insurance for our operations.

Are you registered with any UK warehousing body?

Yes, we are registered with UKWA and Bifa, and we comply with all warehousing laws.

Can we visit your warehouse?

Yes, please contact our sales team to schedule a warehouse tour.

Why should we use MSL for ecommerce?

MSL offers over a decade of logistics experience, bonded warehousing, and a range of logistics services. We aim for a 0% error rate and are implementing automation for efficiency.

Do you have any franchise model plans?

Yes, we are working on a franchise model. For enquiries, email franchise@mslukltd.co.uk.

What are your hours during the Christmas season?

We will be open on weekends, and hours can be extended as per your needs.

Do you offer next-day delivery?

Yes, we provide next-day delivery options.

What kind of products do you handle?

We handle a wide range of products including household items, decor, electronics, sports equipment, cosmetics, hardware, tools, TVs, solar systems, and more (excluding dangerous goods).

What are your warehouse hours?

We are open from 8:00 am to 5:00 pm, Monday to Friday.

Can urgent orders be placed for same-day delivery?

Yes, we can process urgent orders for same-day delivery if needed.

FAQs for Pallet Storage

Can you unload the container?

Yes, we can unload containers and create palletized loads for your B2B customers.

If we want only container unloading service, can you provide that?

Yes, we can provide container unloading services only, if needed.

Do you have any minimum requirement for pallet storage?

No, we do not have any minimum requirement. You can store one pallet or 1000 pallets, and we will provide you the same high-quality service.

Can you provide transportation?

Yes, we offer nationwide transportation services.

Can you provide us the weekend service for unloading containers?

Yes, we can unload containers on Saturday and Sunday.

Where are you based?

We are located in the heart of the commercial area in Manchester, Trafford Park, close to M60 and M602, providing easy access for drivers with wide roads and no traffic.

Can you provide same-day service?

Yes, we can provide same-day service.

What pallet sizes can you currently accept?

We can accept Standard 1200×1000 and Euro 800×1000 pallets.

Are there any products you cannot store?

We are unable to store the following items:

  • Hazardous chemicals
  • Food and perishable goods
  • Combustible or flammable materials
  • Glass products
  • Fireworks and ammunition
What could be the height of the pallet?

The maximum pallet size height we can accommodate is up to 1600mm.

FAQs for E-commerce Fulfilment Services

How do you ensure the correct item is dispatched and what measures do you use to prevent errors?

We employ various error prevention methods, which can be discussed during a meeting. One key element is the presence of CCTV cameras positioned directly above each packing station.

Can you dispatch orders on the same day?

Yes, we can accommodate same-day dispatch.

Is there a minimum contract period?

No, we do not have a minimum contract period. We believe you will continue to use our services as long as we meet your needs.

Is there a minimum notice period to end the agreement?

Yes, we require 30 days’ notice if you decide to terminate the agreement.

What is the relationship between EFCL and MSL UK LTD?

EFCL is the sister company of MSL UK LTD. We are expanding globally under EFCL – Ecommerce Fulfilment Centre Ltd, while MSL – Manchester Storage Ltd primarily focuses on pallet storage, as it has been recognised for over a decade.

How secure is your warehouse?

Our warehouse features an intruder alarm linked with a first police response and a third-party security company. We have CCTV cameras both inside and outside the premises, which are remotely monitored, and we have patrolling security personnel in place.

Can you provide us with a dedicated warehousing customer service line for our customers?

Yes, we can provide you with dedicated warehousing service, where our agents will handle calls on your behalf and address enquiries.

How will these agents be informed about our inventory?

Our agents are trained in our Warehouse Management System (WMS) and will directly liaise with our operations team to update your clients accordingly.

FAQs for Selling Your Products via EFCL

How can EFCL help us sell our products?

EFCL has partnered with a selling giant with a turnover of over £5 million, merging them with our ecommerce fulfilment centre to assist clients in selling products effectively.

What products can you take from us to sell?

Once you fill out the form, a representative will be in touch to discuss this further.

What would you charge for selling our product?

We will assist you in selling for a small commission. Details will be discussed during the meeting.

Can we sell the products ourselves in the market at the same time?

Yes, you can continue to sell your products independently. Our expert team will also sell the same products under your brand name with agreed-upon terms.

What does EFCL gain from selling our products?

We aim to help our customers not only with ecommerce fulfilment but also with selling their products, as we believe in mutual growth.

If you cannot sell our product, what will happen?

If we fail to sell your product, we will not charge anything and will return your product.

In which countries can you help us sell our products?

We are starting from the UK & Europe and will expand to Canada & the US soon.

Who will take the pictures of our products?

We have professional photographers who will take the pictures.

What products can we sell with you?

Please complete the application form, and a representative will be in touch to discuss.

If we are selling the same product, will there not be a clash in pricing?

We are aware of this concern and have strategies to mitigate it. Our representative will explain further until you are satisfied.

What sets you apart from other providers on platforms like TikTok?

We are partnered with MSL UK LTD, a logistics company with over 25 years of experience. We have worked with renowned names like Harrods, Selfridges, B&Q, and more. Our authenticity is proven through registrations with UKWA and BIFA.

If we are a manufacturer and want to sell our products in the UK, what services can you provide, and what would be the first step?

We offer comprehensive services from A to Z. Our first step involves booking your goods with our freight partners, receiving them in the UK at our main warehouse, unloading, sorting, and inventory management. We then discuss whether you require ecommerce fulfilment only or selling services as well. If you opt for selling services, our team handles photography, descriptions, marketing, and uploading products online on platforms like Amazon and eBay.

We offer speedy eCommerce fulfillment services in Manchester, Canada, ensuring efficient order processing for businesses across Canada and Europe.

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